Student Frequently Asked Questions
What if I can't see a link to schedule an appointment?
Contact the office or individual directly. The Schedule Appointment link will only be visible for individuals who have set up online appointment scheduling.
When I try to schedule an appointment, I can't select a reason.
Appointments are only available to students who are directly connected with Minnesota State, Mankato faculty, advisors, and support staff. If you can't select a reason, it is because you may not be directly connected with the individual in MavCONNECT for that type of appointment. In most cases, this will be because the appointment is only available to students who are assigned to that particular academic advisor or staff member. If you aren't able to schedule with someone through MavCONNECT, connect with them via phone or email and let them know about the issue so it can be fixed.
What if I don't see anyone listed in My Success Network?
Your advisor or instructors might not be assigned yet. Check back later or contact your college/advising office for additional assistance.
What if I click the MavCONNECT link and get a "You don't have access" message?
Only currently enrolled students or students that have confirmed their intent to enroll at Minnesota State University, Mankato with an active StarID (StarID@go.minnstate.edu) can log into MavCONNECT.
If you are a graduate student with an employee email address, you may need to sign in with your employee account (StarID@minnstate.edu) to access the system even when you are trying to use it for student functions.
If you are a current student and the information above does not allow you to log into the system, contact IT Support to troubleshoot.
What information about me is visible in MavCONNECT?
MavCONNECT is role and relationship-based. Only individuals in particular support roles (e.g. instructors, academic advisors) who are directly connected with you (e.g. your assigned advisor, your instructors) can see information in MavCONNECT and they can only see information necessary for their role.
Instructors use MavCONNECT to alert you to areas of excellence (through Kudos) and to areas where changes are needed (through Flags). These alerts are sent to your University email. You are expected to read these messages and take appropriate action. Academic advisors can also see these alerts so they can help you develop strategies for building on strengths and for meeting challenges.
Academic advisors use MavCONNECT to document the topics discussed in advising meetings. This documentation is an ethical standard for advising because it helps advisors better help you make your way through Minnesota State University, Mankato.
